Once we have recieved and processed your order, all in stock items will be shipped within 3 business days.
Local Pick Up
If you have opted for local up please see our Local Pick Up page for more info. We ask that you pick up all orders as soon as possible since our return policy is 14 days as stated below.
All returns must be received within 14 days from the ship date or purchase date, if you opted for local pick up, of your order for a full refund.
All items received after that (up to 21 days) will receive store credit only.
No returns or exchanges will be accepted after 21 days from date received. If we decide to allow a return outside of our general return policy, a $5 per item restocking fee may apply.
Returned merchandise worth a value of $250(+) are subject to a 5% restocking fee. The restocking fee will be deducted from your return.
Items must be unworn, with tags attached. We reserve the right to refuse or give partial refunds based on the condition of the item. Please do not alter shoe boxes as we will not give you a refund if you do so.
All clearance (including "deals of the day"), sale items, intimate apparel, pre-orders and accessories are FINAL SALE.
All returns are processed within 2-3 business days. Refunds often take 5-7 business days beyond that to show up on your account (based on bank).
Please enclose the original receipt so we can locate your order efficiently and quickly process your return.
All Gift Card Sales are FINAL.
Sometimes an item you ordered may have become out of stock and no longer available. If an item in your order does become unavailable, you will receive a refund notification. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order followed by a refund for the unavailable item. The refund is automated from our system.